At Salis, we want to make sure you're completely happy with your purchase. We know that sometimes choices don’t live up to expectations — and that’s perfectly okay. That’s why we’re here to offer exchanges, returns, or store credit, as needed.

30 days to decide

Take your time to try it on. You have 30 days to return or exchange your purchase.

Free first exchange and return

We cover the shipping costs for your first exchange or return.

Easy and hassle-free returns

Start your return through your customer account or by clicking the “View your order” link in your confirmation email.

Product returned in perfect condition

Once we confirm that the returned item is in perfect condition, we will either send your replacement or process your refund.

DEADLINE

You have up to 30 days from the date you receive your order to request an exchange or return through our returns portal.

PRODUCT CONDITIONS

Items must be in resale condition:

  • Clean and unworn/unwashed
  • Tags still attached
  • In original packaging

Used, damaged, altered items or those without the hygienic liner (in the case of swimwear) will not be accepted.

EXCHANGES

  • Your first exchange is completely free, and we will cover the cost of shipping the replacement item.
  • For exchanges outside the European Union, any customs duties or additional charges are the customer’s responsibility.

RETURNS

  • Refunds for returned items will be issued using the original payment method.
  • Return shipping is completely free across Europe.
  • Orders shipped outside the European Union may be subject to customs charges and delays, for which Salis cannot be held responsible.

PROCESSING

Once we receive and inspect the returned item, we will process your exchange or refund. For exchanges, the replacement item will be shipped within 5 business days.

SPECIAL INSTRUCTIONS

  • Swimwear: For hygiene reasons, we can only accept exchanges or returns if the original hygiene liner remains intact. Whenever possible, please try on the item without removing it.
  • Packaging:If your order included protective bags or any other packaging materials, please return them together with the items.

NEED HELP? WE’RE HERE FOR YOU!

Send us an email at hello@salisclub.com, and we’ll reply within 24 to 72 business hours.